The intermediate level ITIL® v3 (version 3) Service Capability Module "Service Offerings and Agreements" offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL v3. This 5-dyas training includes an optional exam. Passing this examination adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL v3.



Each module of the capabilities series covers a specific cluster of ITIL v3 processes tailored to relevant roles.


Course Approach
During this 5-days instructor-led course, participants will obtain knowledge and hands-on experience in Service Offerings and Agreements. A mixed balance of practical assignments and lecturing, reinforce knowledge and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the examination: ITIL v3 Capability Module Service Offerings and Agreements.

Main Objectives
Candidates can expect to gain competencies in the following upon successful completion of the course:

  • Service Management as a practice.
  • The following processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum: Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management.
  • Operational activities of processes covered in other lifecycle phases such as Incident and Change Management.
  • Common Service Operation activities related to Service Offerings and Agreement.
  • Organizing for Service Operation, which describes functions to be performed within Service Offerings and Agreement.
  • Service Offerings and Agreement roles and responsibilities.
  • Technology and implementation considerations.
  • Challenges, critical success factors and risks.
  • CSI as a consequence of effective Service Offerings and Agreement.

Target Audience
The course, ITIL v3 Capability Module Service Offerings and Agreements, is targeted towards existing holders of the ITIL v3 Foundation certificate who want to gain in-depth knowledge and hands-on experience in Service Offerings and Agreements. Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 4 credits by passing the optional exam.

An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.

Number of Participants
The maximum group size for this course is 16 participants.

Examination and Certification
ITIL v3 Service Offerings and Agreements
The ITIL Service Offerings and Agreements certification is being issued by APM Group.

SWP and Quint Wellington Redwood
Quint is a globally accredited ITIL training provider for over 15 years. SWP partners with Quint Wellington Redwood in delivering this accredited education programme. Approved trainers are teaching all ITIL trainings.

After completed each ITIL v3 Intermediate Course, you can get Official 35 PDU for PMP credential


Schedules and Fees

Course Code: ITIL14-01

Course Name: ITIL v3 Service Offering and Agreements

Schedule Date: 16-17 /02/2013   (35 PDUs)

Fees: HK$ 12,500

Remark: Fees include ONE (1)  Examination

Application & Enrolment

Please contact Mr. Cheng at:

Hong Kong Telephone: (852) 2206-9016
Macau Telephone: (853) 6636-9010
Mainland China Telephone: (86)155 469 824 57
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

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